The banking and capital markets industry today stands as the backbone of any economy. The evolution of technology, internal overheads, customer requirements and expectations, among other things have contributed to the constant flux and transition taking place in this industry. Financial services providers today must be more aware than ever before on how to maintain their competitive edge with a greater focus on transparency, risk management and business performance. In order to be successful, banks and capital markets firms must develop a customer centric strategy to engage customers anywhere at anytime. They need to improve the quality of service with real-time data accessibility for all stakeholders across functions. The key is the adoption of digital, cloud-based technology solutions that not only enable efficiency, but also promote better integration and an easy-to-use customer experience.
Even though the financial services industry has faced considerable challenges in recent years, many capital market players have used transformations to achieve significant business growth. At Apolltech we help our clients use change as an opportunity to move upmarket, being both a trusted partner in the delivery of new capabilities and generating new revenue streams in core businesses. We are seeing lots of forward-looking banks and wealth managers implementing digital strategies – especially innovative use cases for smartphones and tablets, investing in big data analytics, and deploying cloud technologies to enable next-generation customer service. In the digital age, core banking applications are increasingly perceived as unresponsive to customer expectations and unable to support the speed of business growth. This has driven a steady uptick in projects aimed at replacing or modernizing existing core systems.